Customer Service Administrator

Full Time

We are currently recruiting for a Customer Service and Account Administrator to join our client based in Hartlepool.

Key job duties:
Take incoming calls and make outbound calls to existing customers with the aim of building relationships and aiding retention.
Process any account changes such as address changes and new card requests
Accurately Input data into back office system and ensure customer account details are maintained
Answer customer queries in a timely and professional manner
Retaining any customer that wishes to close their account
Send any invoices as requested
Ensuring our customers buy to their potential
Assisting with card administration and requests
Assisting with any pricing amendments for current client base

Experience required:
Ability to achieve targets and deliver results in a challenging environment
Excellent communication and negotiation skills with a desire to solve problems
Excellent customer service skills
Ability to listen and interpret information
Good IT skills with the ability to competently use Microsoft Office 
Ability to organise workload and manage time effectively
Able to self-motivate and work effectively as part of a team
Personable and professional telephone manner

Working hours 8.30am – 5pm, Monday to Friday.

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  • Salary £22,500 - £23,000
  • Location Hartlepool
  • Hours 40
  • Deadline August 31, 2023
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